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SaaSMAX Privacy Policies

This page discloses two privacy policies:

  1. SaaSMAX PartnerOptimizer Privacy Policy – for SaaSMAX Licensees in accordance with SaaSMAX Terms & Conditions.
  2. SaaSMAX General Privacy Policy

1. SaaSMAX PartnerOptimizer Privacy Policy

Last updated: April 1, 2020

Please read the following to learn more about the SaaSMAX Privacy Policy for SaaSMAX Clients who enter into Agreements with SaaSMAX to perform partner intelligence services that include but are not limited to PartnerOptimizer and Recommender Engine projects, collectively referred to as “PartnerOptimizer” for purposes of this Privacy Policy.

INFORMATION COLLECTION AND USE

SaaSMAX collects Client’s reseller, partner and/or customer information when Client enters into a PartnerOptimizer Agreement with SaaSMAX to perform partner intelligence services.  Such information typically includes the Client’s list of reseller, partner or customer domain (website) urls.  SaaSMAX may collect personal information when Client enters into a PartnerOptimizer Agreement with SaaSMAX to perform partner intelligence services.  SaaSMAX uses information for the following general purposes: to fulfill your requests for products and services, improve our services, contact you, and conduct research.

CONFIDENTIAL INFORMATION

Definition. Confidential Information shall mean and include all of the confidential and proprietary information and all other information, not in the public domain, that relates to the PartnerOptimizer Service. All information disclosed or revealed by a Party hereunder orally, electronically, in writing or in any other tangible form, shall be deemed to be Confidential Information if (i) it has been marked confidential; (ii) the other Party has been placed on notice, orally or in writing, of its confidential nature; or (iii) due to its character or nature, a reasonable person under similar circumstances would treat such information as confidential.

Protection of Confidential Information. The receiving Party will protect the disclosing Party’s Confidential Information from unauthorized dissemination and use with the same degree of care that such receiving Party uses to protect its own non-public and confidential information, but in no event less than a commercially reasonable degree of care. The receiving Party will not use the disclosing Party’s Confidential Information for purposes other than those necessary to directly further the purposes of this Agreement. The receiving Party will not disclose to third parties the disclosing Party’s Confidential Information without prior written consent of the disclosing Party.

Non-Confidential Information. Information shall not be considered Confidential Information to the extent, but only to the extent, that the receiving Party can document that such information (i) is or becomes generally known or available to the public through no fault of the receiving Party, (ii) was in the receiving Party’s possession before receipt from the disclosing Party under this Agreement or any prior agreement or understanding between or among the Parties, or (iii) is lawfully obtained from a third party who has the right to make such disclosure.

Disclosure of Confidential Information. These provisions shall not prevent the receiving Party from disclosing Confidential Information where it is required to do so by law or by a binding court order save that, to the extent legally permissible, it shall notify the disclosing Party of such disclosure and allow the disclosing Party a reasonable opportunity to object to such disclosure.

INFORMATION SHARING

SaaSMAX does not rent, sell, or share Client’s personal or confidential information with other people or non-affiliated companies except to provide products or services you’ve requested, when we have your permission, or when we respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. If SaaSMAX becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.

SaaSMAX limits access to Client’s personal or confidential information to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

CHANGES TO THIS PRIVACY POLICY

SaaSMAX may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your SaaSMAX account or by placing a prominent notice on our site.


2. SaaSMAX General Privacy Policy

Overview
Your right to privacy regarding the personally identifiable information (“Information”) that you, our customers and users, provide to us to enable us to serve you is very important to SaaSMAX, Corp.  We believe this information should only be used to help us provide you with better service. We have established this Privacy Policy to describe our practices regarding the collection, use and disclosure of your Information. This policy may change from time to time so please check back periodically.

Collection and Use of Information
In order to provide SaaSMAX services to our customers, we require Information regarding our customers’ users. This includes name, address, email address, telephone number, credit card information, and, depending on the SaaSMAX services ordered, other information that can be used to identify and contact you. We use this Information in the following ways:  to establish your user account, which enables you to use our services; to contact you regarding important information about your account, including notices and updates; to provide you with additional materials regarding the SaaSMAX services that you have requested or connect you with a SaaSMAX representative, if necessary; to respond directly to your questions, comments or requests for support; to analyze site usage, to improve and customize our web sites and service offers, and to improve our marketing and promotional efforts; to compile aggregate user profile data, such as geographic information, role-related information and zip code, which are used for market analysis; to enforce our agreements with you, including our license agreements, Terms of Use, and this Privacy Policy; and for billing and other accounting purposes. The administrative and/or billing contact information provided in connection with the Services may be used to contact Customer or its representatives about its subscription, its opinions about the pre-release Services, or its interest in continuing the account after commercial release of the services.

Additional Uses
If you use the email links on our website to contact us directly, we may use your comments to improve our website and our services.

SaaSMAX or its services providers may automatically track certain information about your use of the SaaSMAX web sites, for example logging IP addresses or other information for system administration purposes, and monitoring any illegal use of the services. This information will be analyzed to constantly improve the value of the materials and services available on SaaSMAX’s web site.

Other information about your usage may be logged, such as Internet service provider and browser type, in order to analyze usage trends and broad demographic information.

Disclosure of Information
SaaSMAX provides some of its services through contractual arrangements with affiliates, service providers, partners and other third parties (collectively, “Partners”). For example SaaSMAX’s Email service is made available through a contract email services provider. If you’ve subscribed to any of our contracted content or services, you should be aware that we share Information with these third party Services Partners in order to ensure your access to the SaaSMAX services that you have ordered. Many Services Partners have adopted their own privacy policies, which are not subject to control by SaaSMAX. However, to protect SaaSMAX customers and partners, SaaSMAX contractually prohibits its Services Partners from using the Information that we collect except as necessary to provide SaaSMAX services to you.We may use other companies, agents or contractors to perform services on our behalf as well, such as processing credit card transactions. We also provide postal addresses to the U.S. Post Office for delivery purposes. In the course of providing such services, these other companies may have access to your Information. These companies are not permitted to use your Information except for the purpose of providing the services we request of them.

Legal Disclosures
SaaSMAX may disclose your Information if required to do so by law or in the good-faith belief that such action is necessary to prevent injury or property damage, if we reasonably believe disclosure is necessary to establish or exercise legal rights, or in situations involving potential threats to physical safety. We may attempt to notify you when we are making such a disclosure, but we may not do so in an emergency or when we are prohibited by law or court order from giving such notice. If SaaSMAX is acquired by or merged with a third party, we reserve the right, to sell or otherwise transfer the personal Information we have collected as part of that transaction provided that such third party continues to honor our privacy policy.Personal data collected or otherwise processed by SaaSMAX in the performance of the Services may be transferred to, and stored and processed in, the United States or any other country in which SaaSMAX or its service providers maintain facilities. SaaSMAX abides by the Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Economic Area and Switzerland.

Security
SaaSMAX takes information security very seriously and uses reasonable measures to protect your Information from unauthorized access, including storing all the Information we gather from you in secure databases. However, no security system can be guaranteed to be 100% secure, and therefore we cannot guarantee the security of your Information or assume liability for improper access to it. By using the SaaSMAX web sites, or providing Information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our web site.

Your Passwords

You should never disclose your password to any third parties. If you lose control of your password, you may lose substantial control over your Information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.

Our Policy Towards Children 

SaaSMAX does not direct our services towards individuals under the age of 18. We do not knowingly collect Personal Information from individuals under the age of 18. If we become aware that we have collected Personal Information from individuals under the age of 18, we take steps to immediately delete that information. If you become aware that SaaSMAX has improperly collected information from individuals under the age of 18, please contact us immediately at [email protected].

Additional Notices for Certain Jurisdictions

SaaSMAX is based in the United States. The Site and Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. Your Personal Information may be collected, transferred to, stored and otherwise processed in any country where we have facilities or in which we engage service providers, and by using the Site and/or Services you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country.

Changes to This Policy

As we update and expand our services, we may make changes to this policy. You should check back for updates to this policy from time to time. If the changes result in materially less protection for your Information than that provided in this policy, we will make reasonable efforts to contact you and obtain your consent to the changes. Like our Terms of Use, of which this policy is a part, your use of the SaaSMAX site or continued use of our service after our efforts to contact you means that you agree to be bound by such changes.

Contact Us!

If you wish to ask us any questions about this policy, or to exercise any of your rights described in this Privacy Policy, we can be reached in the following ways:

  • Our mailing address is 7770 Regents Road, Suite 113-129, San Diego CA 92122. If you write to us, please address it to the care of our Legal Counsel.
  • Our toll-free phone number for privacy inquiries is (800) 748-7650.
  • You can also email us at [email protected].
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